1 min readfrom Photography

First bad review

Hopefully this is allowed here! But I need some advice. I did a senior photoshoot yesterday and sent them 10 images this morning. They hated them and started to pick apart the images and asking me to photoshop a bunch of different things. They also asked how many images they’d receive and I said 50-75 for the hour session and they were disappointed with that number. I’ve been shooting for 6 years and have never received a bad review. Do I refund them ? (It was a very, discounted session) do I edit them the best I can and just call it a day? I’m really at a loss and feeling defeated.

submitted by /u/Honest_monkey2746
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Tagged with

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#bad review
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#experience
#refund
#number of images
#photographer-client relationship
#discounted session
#advice
#satisfaction
#expectations management
#customer service
#disappointed